Home Cleaning

Before & After

Room Clean Up Before

Room Clean Up After

Weekly or Fortnightly Regular Clean

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A mint. Regular Clean is the kind of clean that allows you to return home, open the door and shout: “WOW! my home looks mint. !! ”

Some tasks are attended to EVERY clean:

The bathrooms, including the mirrors, towel rails, bath, shower, shower glass, shower tray and toilet will be hygienically cleaned and sanitised.
The kitchen will be thoroughly cleaned, including all surfaces and visible appliances.

The dining room table and chairs will be dusted and/or polished.
Desks, buffets, occasional tables will all be dusted and/or polished.
All the floors will either be vacuumed or vacuumed and “Cleanshine” cleaned by a Squeegee.
Cobwebs will be removed, but spiders will probably survive until the next clean!
Obvious wall marks and marks on and around light switches and door handles will be cleaned.
Stairs and handrails will be cleaned (where appropriate).

Some tasks will be cleaned over a 4-clean cycle:

Architraves, skirting boards, door-tops, picture frames.
Window frames and tracks.
Windows if they are specified.
Extractor fans and air-conditioning or HRV ingress and egress ports.
Dusting and/or polishing ornaments.

Some tasks are not included unless clearly specified:

Washing, drying and ironing clothes.
Washing, drying, ironing and changing bedlinen.
Tidying children’s toys or multiple items on any floor.
Cleaning ceilings.
Removing mould.
Cleaning ovens.
Spot cleaning carpets or soft furnishings.

Deep or Spring Clean

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A mint. Spring Clean completes all the tasks in a Regular Clean, including those completed in the four-clean cycle, but also includes:

Cleaning the oven.
Cleaning the range hood filters.
Moving furniture that can be safely lifted by two people to properly clean behind that furniture.

Some tasks are not included unless clearly specified:

Washing, drying and ironing clothes.
Washing, drying, ironing and changing bedlinen.
Tidying children’s toys or multiple items on any floor.
Cleaning ceilings.
Removing mould.
Spot cleaning carpets or soft furnishings.
Emptying and then cleaning kitchen cupboards and drawers.
Cleaning the window glass inside, and, if specified, outside. Windows will only be cleaned, both inside and outside, based on the limits of our ladders and extendable cleaning equipment. This tends to exclude clerestory windows and skylights.

Window Clean

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The Window Cleaning process used by mint. Cleaning Services varies with the type of window being cleaned, the material used in the construction of the frame and sill and whether the interior or exterior windows are being cleaned. When we offer a window cleaning service we assume that this includes cleaning the window “furniture”, the wooden or aluminium framing and tracks as well as the glass itself.

On the internal window glass we will normally use a cleaning liquid, such as Clarity and customised microfibre cloths, T-bars and T-bar blade covers. We do not use Clarity on outside windows, but use cold water, an extendable brush and an extendable T-bar with rubber blade.

(Note that during water restrictions we may only be able to use buckets of water outside and not hoses).

We do have a specialist window-cleaning division but our home cleaners will not clean windows inside or outside that our cleaners do not consider safe to clean, mostly due to height or access. It is the cleaner or cleaner-supervisor who will determine safety on-site.

Moving Clean and Welcome Clean

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A mint. Moving Clean and a mint. Welcome Clean will follow a similar specification to a Deep or Spring Clean, but it is assumed that the house will be empty, have no furniture in it, that all kitchen drawers and cupboards are empty, but that power and water are available on site.

The extra items for a Moving Clean and a Welcome Clean are:

A thorough clean of all hard floor surfaces.
A complete carpet clean, including spot removal where it is possible.
Wall cleaning where furniture has caused marking or resulted in residual mould. (Where work is required on the walls a paint disclaimer will be requested as some paint finishes are prone to damage even with the lightest of cleaning processes).
Removing rubbish when it does not require more than 4, 50 litre rubbish bags.

Some tasks are not included unless clearly specified:

Cleaning ceilings.
Removing mould. (Where work is required on the walls a paint disclaimer will be requested as some paint finishes are prone to damage even with the lightest of cleaning processes).
Spot cleaning carpets or soft furnishings.
Cleaning the window glass inside and, if specified, outside. Windows will only be cleaned, both inside and outside, based on the limits of our ladders and extendable cleaning equipment. This tends to exclude clerestory windows and skylights.

End-of-Tenancy Clean

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A mint. End-of-Tenancy Clean completes all the tasks in a Spring Clean, including:

Cleaning the oven.
Cleaning the range hood filters.
Emptying and then cleaning kitchen cupboards and drawers.
Carpet cleaning if clearly specified.

Some tasks are not included unless clearly specified:

Cleaning ceilings.
Removing mould.
Spot cleaning carpets or soft furnishings.
Cleaning the window glass inside and, if specified, outside. Windows will only be cleaned, both inside and outside, based on the limits of our ladders and extendable cleaning equipment. This tends to exclude clerestory windows and skylights.

It is assumed that:

All furniture has been removed from the house and if some furniture remains that cleaning will only be completed behind and underneath that furniture if can be safely lifted by two people.
Power and hot water is available on-site.
That the tenant and landlord or landlord’s agent have specified the clean and agree to the clean on the basis of the information supplied to the tenant by mint. Cleaning Services.

Carpet Clean

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A mint. Carpet Clean involves bringing the carpet cleaning machinery onto the site, accessing hot water and power and following a cleaning process that is designed to get the best results for the customer from the machinery used.

The Carpet Clean process is most effective when:

There is no furniture on the carpet that is to be cleaned.
The carpet is not damaged either by excessive sun exposure, heavy foot traffic or staining.
As the process leaves residual dampness it is always advisable to open the windows subsequent to the cleaning process.

Some tasks are not included unless clearly specified:

Cleaning fabric, soft furnishings or furniture unless this has been pre-specified.
Removing excessive staining; either due to intensity or age.
Exposing the cleaned carpet to immediate foot traffic before the carpet has dried.

Builders’ or Renovation Clean

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A mint. Builders’ Clean or Post-renovation clean readies the home for its proud occupants after the trades have cleared out, but not cleaned out. What’s the point of moving into a new or renovated home if the first thing that you have to do is clean it?

The following tasks are “for starters”:

The bathrooms, including the mirrors, towel rails, bath, shower, shower glass, shower tray and toilet will be hygienically cleaned and sanitised.
The inside of bathroom cupboards will be cleaned.
The kitchen will be thoroughly cleaned, including all surfaces and visible appliances.
All the floors will either be vacuumed or vacuumed and “Cleanshine” cleaned by a Squeegee.
Cobwebs will be removed, but the spiders will probably survive!
Obvious wall marks and marks on and around light switches and door handles will be cleaned.
Stairs and handrails will be cleaned (where appropriate).
Architraves, skirting boards and door-tops cleaned.
Window frames and tracks.
Extractor fans and air-conditioning or HRV ingress and egress ports.

Some tasks are not included unless clearly specified:

Cleaning ceilings and walls for dust.
Emptying and then cleaning kitchen cupboards and drawers.
Cleaning the window glass inside, and, if specified, outside. Windows will only be cleaned, both inside and outside, based on the limits of our ladders and extendable cleaning equipment. This tends to exclude clerestory windows and skylights.
Spot cleaning carpets or soft furnishings.

COVID-19

When NZ went from Level 4 to Level 3 in June 2020 every franchisee and employee of our company went through an individualised, in-house, certificated course on COVID-19; Safety and Hygiene. The course covered Social Distancing, Contact Tracing, the Personal Health Flow Chart produced by the Ministry of Health, Personal Hygiene, the use of a non-toxic Personal Sanitiser and the use of a non-toxic “No Rinse Sanitiser” for the hard surfaces of your home or office.

In Level 1 the Ministry of Health continues to advocate social distancing, hand and face hygiene and contact tracing and also recommends the use of face masks in at-risk situations in the fight against COVID-19. As mentioned above, all franchisees and employees are conversant with the government’s advice.

The health and safety of your family is a primary concern for mint. Cleaning Services and if you should wish to discuss any aspect of your cleaning service and its effect on your home and family please do not hesitate to contact us on 0800 297 253.

We will also be closely monitoring the health of our franchisees and employees to ensure that anyone with a cold or with “flu-like” symptoms is clearly instructed to stay away from work until the symptoms have cleared. Though the Health Department does not recommend the use of face masks (see https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-health-advice-general-public/covid-19-novel-coronavirus-face-mask-and-hygiene-advice) we are prepared to wear them while in your home and while you are at home, if it makes you feel more comfortable.

T's & C's

GENERAL TERMS AND CONDITIONS OF TRADE

“ONE-OFF” HOME CLEANING

1. These general terms and conditions relate to a contract for the provision of cleaning services by Integra Management Limited and for the customer named on this quotation.
2. The following terms and conditions apply to all products and services supplied by Integra Management Limited, trading as mint. Cleaning Services and hereinafter referred to as “mint. Cleaning Services” or “the supplier” or “the franchisor”.
3. The customer may cancel the cleaning contract between the customer and the supplier by giving 48 hours’ notice in writing. Failure to do so will result in a charge of 50% of the quoted value of the contract.
4. All prices are inclusive of GST unless otherwise stated.
5. Acceptance of this quotation shall be deemed to be acceptance of these conditions.

TERMS AND CONDITIONS OF PAYMENT

6. Payment is due a maximum of 5 working days from the date of invoice and payment is to be made without deduction or set off, in cash, by cheque or by direct credit to Integra Management Limited (02-0214-0123751-00).
7. Payment terms can be varied between the supplier and the customer should repeated contracts be entered into between the supplier and the customer. These will be subject to separate negotiations and written variations to these Terms and Conditions.
8. Where any payment is not made on the due date, then without prejudice to any other rights or remedies available under these terms and conditions or at law or in equity or otherwise the supplier may:
- a) Withhold cleaning services or cancel uncompleted services or portions of such and retain as liquidated damages any monies paid by the Customer and sue the Customer for damages.
- b) Cancel any other order or agreement or arrangement between the supplier and the Customer.

REGULAR HOME CLEANING

1. These general terms and conditions relate to a contract for the provision of cleaning services by Integra Management Limited and for the customer named on this quotation.
2. The following terms and conditions apply to all products and services supplied by Integra Management Limited, trading as mint. Home Cleaning and hereinafter referred to as “mint. Home Cleaning” or “the supplier” or “the franchisor”.
3. The contract is between the customer and the supplier, but the operational performance of the contract will be satisfied by a franchisee of the mint. Home Cleaning franchise, for which Integra Management Limited is the franchisor.
4. The customer or the supplier can change the franchisee responsible for the operational performance of the contract by giving two cleans’ notice of the required change (This is effectively 2 weeks’ notice for a weekly cleaning service and 4 weeks’ notice for a fortnightly cleaning service).
5. The customer may cancel the cleaning contract between the customer and the supplier by giving two cleans’ notice, as specified in 4. above.
6. All prices are inclusive of GST unless otherwise stated.
7. The customer accepts that when assessing the competitiveness of a cleaning contract it is based on total cleaner-hours and that the larger the cleaning team (1, 2 or 3 cleaners) the quicker they will be finished.
8. Acceptance of this quotation shall be deemed to be acceptance of these conditions.

TERMS AND CONDITIONS OF PAYMENT

9. Payment is due a maximum of 3 working days from the date of invoice and payment is to be made without deduction or set off, in cash, by cheque or by direct credit to the franchisee who performed the cleaning service and whose details are on the invoice supplied.
10. The supplier advocates that the payment to the franchisee be made on the day in which the cleaning service is performed and by Direct Credit to the nominated account of the franchisee. However, the customer and the franchisee shall have the right to alter the terms of payment by mutual agreement. The customer will notify the supplier of any such change in the terms of payment.
11. Where any payment is not made on the due date, then without prejudice to any other rights or remedies available under these terms and conditions or at law or in equity or otherwise, the supplier may:
- c) Withhold cleaning services or cancel uncompleted services or portions of such and retain as liquidated damages any monies paid by the Customer and sue the Customer for damages.
- d) Cancel any other order or agreement or arrangement between the supplier and the Customer.